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Frequently Asked Questions

Find answers for some of the questions you may have about staying with us in our modern, spacious, corporate residences.

What’s included in the price?

A residence that is equipped to a high standard and has everything needed for a long stay

> Personal meet and greet at your residence to show you in and how everything works

> A furnished residence including fully equipped kitchen and linen

> All utilities

> Departure clean

> Linen and towels

> Access to pool and gym (if available)

Is car parking available?

Secure undercover onsite car parking is available at some residences on request for an additional charge.

Can we hire a cot or foldaway bed?

Yes, we can provide portacot and foldaway bed on request at time of booking.

Do your residences have internet connection?

High speed internet (wifi) is generally available on request.

How do I get the keys to my residence?

An Astra Client Manager will meet you on site to show you how everything works, hand over keys and answer any questions you may have.  We can arrange to meet you at the residence any time day or night.

What is your refund policy?

72 hours’ notice of cancellation, postponements, delayed arrivals and early departures is required for all lengths of stay in order to avoid charges. Cancellations may attract an administration fee of NZ$150. 

Notice given within 72 hours will result in a charge equal to 72 hours minus the number of hours’ notice given. For example, if check-in is on midday 8th August and notice to cancel is given on midday 6th August, then 48 hours’ notice has been given and a charge of 1 night will therefore apply (72 hours less 48 hours’ notice given = 1 night charge).  This condition also applies should a stay need to be reduced. If we subsequently take bookings that replace the cancelled dates, you will not be charged for those dates that are re-booked

Can I bring my pet?

We do not accept pets.

What time is check in / check out?

We will be as flexible as possible with your check in and check out times.

Normal check in time is 2pm. Early check in can only be guaranteed by pre-booking the previous night. 

Normal check out time is 10am.

Is linen supplied?

Yes – all linen and towels are supplied and changed at the weekly service clean

Do the residences have full kitchens and everything I need to cook?

The residences have full-sized kitchens with  cook tops, oven and microwave and are equipped with the pots, pans and dishes required.

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